Ticket System Bot

Overview

A Discord bot built with Node.js to streamline support ticket management. Automates the process of creating support tickets, assigning them to available team members, tracking resolution progress, and closing completed tickets. Used internally to manage student support at ASAC.

Key Highlights

• Automated ticket creation and assignment workflow
• Built priority queue system for ticket management
• Integrated with MongoDB for persistent ticket tracking
• Reduced average ticket response time for student support